Contact us

We’re always happy to hear from you! Our Customer Care team are passionate about pets and their wellbeing, as well as being committed to helping pet owners, whether that’s advice on a certain product or helping to place or chase an order. We have qualified experts in our team, from Animal Medicines Advisors to Product Specialists, who are always delighted to be of assistance if you have a specific query.

Contact a Paws Pal regarding a future or existing order

You can call us on 020 8089 3880 from Monday to Saturday, between 8 am - 5 pm.

Prefer to email us? Send an email to contact@paws.com and we’ll respond as soon as we can.

Contact a Paws Health Advisor for pet advice and recommendations

You can call us on 020 8089 3881 from Monday to Friday, between 8 am - 2 pm and 3 pm - 5 pm.

Prefer to email us? Send an email to advice@paws.com and we’ll respond as soon as we can.


Paws is operated by Speciality Stores Limited, a limited company registered in England and Wales with registered number 09158618. Our registered office address is at 15-19 Baker's Row, London EC1R 3DG. Our VAT number is GB912036955.