Contact us

We’re always thrilled to hear from you! Our Customer Care team are passionate about pets and their wellbeing, as well as being committed to helping pet owners, whether that’s advice on a certain product or help in placing or chasing an order. We have qualified experts in our team, from Animal Medicines Advisors to Product Specialists, who are always delighted to be of assistance if you have a specific query.

Get in touch with us if you need any help at all, from checking out to choosing the right toy.
You can call us on 0345 034 8699 from Monday to Friday, between 8am and 5pm.
Prefer to email us? You can send emails to and we’ll respond as soon as we can.

Paws is operated by Speciality Stores Limited, a limited company registered in England and Wales with registered number 09158618. Our registered office address is at 15-19 Baker's Row, London EC1R 3DG. Our VAT number is GB912036955.

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