Why has my payment been rejected?
Firstly, please ensure that all the information you are entering is correct. You have entered the correct expiry date and CVV number. We also use Visa and MasterCard’s identity verification as part of our payment process so all cards signed up to this scheme must pass this step and customers must provide their password before we are able to accept payment. This functionality provides greater fraud protection to you and us. Please ensure you follow this step for your payment and order to be accepted.
If you encounter any difficulty to complete your order, please do not hesitate to call us on 0345 034 8699 (8am - 6pm Mon- Fri) so we can take your order over the phone.