What is a ‘safe place’ in which to leave my delivery?

A safe place is a location where the courier can leave your parcel if you aren’t in. You can indicate this in the checkout process, or the driver might leave the package in a safe place if you aren’t at home to receive delivery if the signature is not required. The delivery driver will only leave your package if they consider the requested location to be safe.

If your package requires a signature, the driver will only leave your package with a neighbour, not at any other designated safe place.

The location should be:

  • Dry (and protected from rain or flooding)
  • Secure from public access
  • Accessible to our courier

Examples of a safe place include:

  • Shed
  • Greenhouse
  • Porch with a door
  • Garage
  • With a designated neighbour

Examples of places our courier might find unsafe include:

  • Wheelie bin
  • Door step
  • Gardens, yards & patios
  • Over gates or walls