How does it work?
A video call works the same way as a Skype or Facetime call. You will be guided by the process of starting the call, and you don't need any special technology to do so. It's best if you have a webcam though so that the vet will be able to see your pet and observe any behaviour or physical signs that will help them give the best guidance.
If you opt for a chat consultation, it will work the same way as a WhatsApp or Facebook Messenger chat. Good for those times when you're out and about, at work or otherwise can't use the webcam on your phone, tablet or computer.