Common questions and support documentation


Delivery rates, couriers, delivery tracking

17 articles

My Account

Updating your account, email subscriptions

16 articles

Contact us

Live Chat, Email, Phone

1 article

Returns & Refunds

Damaged orders, refund questions

8 articles


Cancelling orders, store credit

18 articles

Repeat orders

Never run out of your dog’s or cat’s products

19 articles

Payments & Promotions

Paypal, security, discounts

14 articles

Online Vet

Consultation, 24/7 advice

8 articles

Pet Advice & Product

Heathcare and product advice

8 articles

Pet Insurance

Insure your pet for better care

4 articles